Order Fulfilment Policy

1. Introduction

At Exiora LLC, we aim to provide a seamless and efficient order fulfilment experience for all customers purchasing our digital educational products. Since our offerings consist exclusively of intangible digital goods, our fulfilment methods differ from those used for physical merchandise. This Order Fulfilment Policy explains how and when customers receive their purchased materials, including details regarding instant downloads and email-delivered orders in special situations.

By placing an order with Exiora LLC, you acknowledge and accept the fulfilment conditions outlined below.

2. Nature of Our Digital Products

Exiora LLC sells:

  • Digital exam materials
  • Study guides
  • Questions & Answers
  • E-learning and exam preparation files

These products are non-physical, non-returnable, and delivered electronically. No physical shipment is involved at any point.

3. Instant Delivery Through Instant Download (Default Method)

For the majority of our digital products, instant access is granted immediately upon successful payment.

3.1 How Instant Delivery Works

As soon as your order is processed:

  • A download link will appear on the order confirmation page
  • A confirmation email containing the download link may also be sent
  • You can download the file(s) instantly without waiting for manual approval

3.2 Customer Responsibilities

Customers must ensure:

  • A stable internet connection for downloading the file
  • Adequate storage on their device
  • Use of compatible software to open the digital material

Exiora LLC is not responsible for technical issues related to customer hardware, internet, or device limitations.

4. Email Delivery Within 24 to 48 Hours (For Select Products)

While most products are delivered instantly, certain items require manual preparation, update adjustments, or syllabus modifications before being sent to the customer.

4.1 When Email Delivery Applies

Email delivery will be used when:

  • A product is undergoing recent syllabus updates
  • The exam format has recently changed
  • Content requires manual verification prior to release
  • Additional customization or packaging of the digital file is needed

For these specific items, customers may see a notice on the product page or during checkout indicating that delivery will be made within 24 to 48 hours.

4.2 Processing Time

Orders that fall under this category are typically fulfilled within:

  • 24 hours (most cases)
  • Up to 48 hours during high volume or when additional updates are required

We strive to deliver as quickly as possible and will notify you once your updated material is ready.

5. Order Confirmation and Delivery Communication

After completing a purchase:

  • You will receive an order confirmation email
  • For instant download items, your download link will be available immediately
  • For non-instant items, you will receive a follow-up email containing your updated digital files within the designated timeframe

Please check your spam or promotions folder if you do not see the email in your inbox.

6. Issues with Delivery

If you do not receive your product:

6.1 Instant Delivery Not Received

If the instant download does not appear:

  • Check your email inbox, spam, or junk folder
  • Log into your customer account to access downloads (if applicable)
  • Contact us at sales@exiora.site for immediate assistance

6.2 Email Delivery Delay

If more than 48 hours have passed and you have not received your product:

  • Please contact us via the support email
  • Provide your order number and registered email
  • Our team will address the issue promptly

We are committed to ensuring that every customer receives their purchase without unnecessary delays.

7. No Physical Shipping

Please note:

  • Exiora LLC does not ship physical items
  • All fulfilment methods are digital
  • Customers will never receive physical materials by mail or courier

This policy eliminates shipping fees, customs delays, and postal complications.

8. Technical Support Following Fulfilment

Even after order fulfilment, customers may require assistance. We provide support for:

  • File access issues
  • Download errors
  • File compatibility concerns
  • Missing or corrupted downloads

For any support need, email sales@exiora.site and our team will assist promptly.

9. Customer Responsibility

Before placing an order, customers are responsible for:

  • Reviewing product descriptions thoroughly
  • Understanding the fulfilment method (instant or email-based)
  • Ensuring they provide a correct and active email address
  • Checking device compatibility with digital formats (PDF, ZIP, etc.)

Exiora LLC is not responsible for fulfilment issues caused by incorrect customer information.

10. Acceptance of This Policy

By ordering from Exiora LLC, you confirm that:

  • You understand the delivery methods described
  • You agree that digital products are delivered electronically
  • You accept that some items may require 24 to 48 hours for manual processing
  • You acknowledge that no physical product will be shipped
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