Refund & Cancellation Policy

1. Introduction

At Exiora LLC, we are committed to delivering high-quality digital educational content, including exam materials, study guides, and related eLearning resources. Since our products are non-tangible, instantly accessible digital goods, our Refund and Cancellation Policy differs from that of sellers offering physical merchandise.

By placing an order with Exiora LLC, you acknowledge, accept, and agree to the full terms of this Refund & Cancellation Policy. These terms serve as a final notice to all customers and apply to every product purchased through our website.

2. Nature of Our Products

Exiora LLC exclusively sells:

  • Digital educational content
  • Downloadable exam files
  • Study materials and eLearning resources

All items are intangible digital goods delivered electronically.
There is no physical shipment involved at any stage of purchase.

Once a purchase is made, you gain instant access to download or view the digital file. Because of this immediate accessibility, traditional return processes cannot apply.

3. Refund Policy for Digital Goods

3.1 Digital Items Cannot Be Returned

Unlike physical products, digital files cannot be “returned” after access is granted.
Once you have received login details, download links, or any form of access:

  • You are able to copy, store, or distribute the material on your own device.
  • The product becomes permanently available to you.

Therefore, returns, refunds, or cancellations are not applicable under any circumstances, except in rare cases involving severe technical issues explicitly caused by our system.

4. Instant Access & Customer Responsibility

When you complete a purchase on our website:

  • Access is delivered immediately to the registered email or account.
  • You are responsible for reviewing the product description, exam details, and other relevant information before completing the order.

Since access is instant:

  • Cancellation after purchase is NOT allowed.
  • Refund requests based on personal reasons, change of mind, misunderstanding, or dissatisfaction will not be accepted.

We strongly encourage buyers to read all details thoroughly prior to checkout.

5. Refund on Damaged or Defective Product Received

5.1 Digital Products Cannot Be Damaged

As stated, Exiora LLC sells digital files only, which cannot be physically damaged, defective, broken, or incomplete.
Since there is no physical item being shipped:

  • Claims such as damaged product, defective delivery, or broken contents are not applicable.
  • Digital files cannot deteriorate or arrive damaged in any traditional sense.

5.2 Technical Assistance Instead of Refund

If you experience:

  • Difficulty accessing files
  • Problems downloading
  • Issues with viewing the material
  • Password or file format errors

Our team will provide full technical assistance.

Please email us at sales@exiora.site and we will work promptly to resolve the issue.

No refund will be issued for complaints related to damaged or defective products because such conditions do not apply to digital goods.

6. Refund on “Product Not as Described” Claims

6.1 Complete Product Descriptions Provided

Every product offered by Exiora LLC is accompanied by:

  • A clear summary
  • Description of contents
  • Type of exam material included
  • Explanation of what is NOT included

We clearly state that:

  • We provide Questions & Answers for each exam only, with standard content formats matching typical exam structures.
  • We do NOT sell personalized or customized study materials.
  • We do NOT guarantee any specific third-party content or proprietary exam preparation materials.

6.2 Claims for ‘Not as Described’ Will Not Be Accepted

Since all items are described accurately and transparently:

  • Refunds based on the claim that the product does not match the description will not be accepted.
  • It is the customer’s responsibility to ensure the product description aligns with their needs before purchasing.

If additional clarity is needed before purchase, customers may contact sales@exiora.site for support.

7. Technical Support Policy

Although refunds are not issued for digital products, Exiora LLC provides continuous technical support.
Technical support may include:

  • Assistance with downloading
  • Help opening PDF, ZIP, or other file formats
  • Guidance in accessing exam material
  • Re-sending files if necessary

Support is offered free of charge to all paying customers.

To request assistance, email us at sales@exiora.site.

8. Cancellation Policy

8.1 Orders Cannot Be Cancelled Once Placed

Since product delivery is instant:

  • No order can be canceled after payment is completed.
  • All sales are final.

Customers must review all details and verify product suitability before purchasing.

9. Acceptance of This Policy

By purchasing from Exiora LLC, the customer confirms:

  • They have read and understood this Refund & Cancellation Policy.
  • They agree that all sales of digital products are final.
  • They acknowledge that refunds, returns, and cancellations are not applicable.
  • They understand that technical support will be offered where needed but does not imply entitlement to a refund.

10. Contact Information

For any assistance, technical support, or product inquiries, please contact:
📧 sales@exiora.site

Our support team will be happy to assist with any non-refund-related concerns.

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